Hightech combined with caring and professional operators is a winning combination.
OCAS uses AMTELCO's award-winning Infinity Call Center System. The Infinity System provides OCAS with state-of-the-art messaging and voice processing technologies, advanced digital switching capability and statistics management.
The Infinity System features automatic call distribution, voice processing, text messaging and wireless web applications which help OCAS provide exceptional response. OCAS clients may choose from a variety of call and message delivery options. For example, scheduling may be achieved for clients on-line with the "Web On Call"feature. Updates to clients may also be provided via email, fax or directly to a PDA or Smartphone.
To save valuable time, OCAS clients may retrieve all messages and scheduled appointments directly from the automated call system using the Express Check In feature. This is particularly helpful during peak call periods including the lunch hour and common business opening and closing times. Call status changes such as "gone for the day" or "out to lunch" may also be changed electronically. In addition, if you are a funeral director client, obituaries may be uploaded to our web site to allow the OCAS team to view them on-line immediately and begin responding to your calls with this detailed information.
You can also rest easy knowing we're equipped to handle calls during inclement weather. A generator and redundant battery backup units keep your information safe and avoid any disruption in service.
At OCAS, we understand the importance of every phone call to your business. We have the technology to tailor our approach to your callers based on your specific instructions and requests. Know that your reputation is secure in our hands.